IXD Extremis

What if you can’t connect? How do you design an interaction for someone who can neither see these words, nor hear you speak them? In 1887, Anne Sullivan heroically confronted this challenge as she attempted to connect a child to a world she could not perceive. Seven-year old Helen Keller spent her entire young life captive to a…

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How Does Purpose Propel Growth?

Sustainable growth demands only two things: innovation, executed with integrity. Innovation – discovering and designing new solutions to hard problems. Integrity – acting in a manner consistent with your vision, mission, and voice; from the Latin “integritās”, where words and actions are one. How do you innovate with integrity? Put your purpose into practice. My friend and colleague Michael Croton taught…

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What Matters Most?

The US and the world flutter on the edge of a curve. Major economic and societal shifts only appear once in a generation. We appear to be approaching our pivotal moment. The US has returned to economic strength. It took a decade to beat our way back from a harrowing global recession. Triggered by profligate…

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Design Top-Down & Outside-In

  “How should I navigate the corporate pressure and politics in your fight for design thinking?” I’ve dealt with this issue across a broad swath of large, prominent companies. Bottom-up design thinking, absent leader advocates, promotes deeper understanding of customers, and grave frustration in producing meaningful innovation. “New” entails risk. In the early stages of…

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